Terms and Conditions

This Terms and Conditions document is formed for your information about us and the legal terms and conditions (terms) on which we sell any products or services (products) listed on our website (website) to you, which will apply to any contract between us for the sale of products to you (contract). Please read these terms carefully and make sure that you understand them before ordering any products from our website. Please note that by ordering any products you agree to be bound by these terms.
Please keep in mind that we may amend these terms in certain intervals, therefore every time you wish to order products, please check Terms and Conditions.
These terms, and any contract between us, are only in the English language and any contract formed between us shall be governed by and construed in accordance with English law and shall be subject to the jurisdiction of the English courts.

OUR PRODUCTS AND SERVICES
The images of the products and packaging information on our site are for illustrative purposes only. Although we have made every effort to display them accurately, we cannot guarantee that your computer will display the products accurately therefore, products you receive may vary slightly from the images on the website.
All products shown on our website are subject to availability. We will inform you either by phone or by e-mail as soon as possible if the products you have ordered are not available and we will therefore cancel and refund for your transaction.

IF YOU ARE A CONSUMER
If you are a consumer, you may only purchase products from our website if you are at least 18 years old.

IF YOU ARE A BUSINESS CUSTOMER
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our website to purchase products.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Our website allows you to select products, place them in your basket and pay for them at the checkout.
Our order process allows you to check and amend any errors before submitting your order to us. Please check your order on the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we send the part out to you.
If we are unable to supply you with products, for example, because the products are not in stock or no longer available or because of an error/mistake in the price of the products on our website we will inform you of this by either phone or e-mail and we will not process your order and we will refund you the full amount as soon as possible.

YOUR CONSUMER RIGHT OF RETURN AND REFUND
“You can return or cancel your orders for any reason at any time within 30 days of receipt, after 30 days we reserve the right to charge a restocking fee or to refuse the return.
Parts must be returned to us in the same condition and packaging as you received them or we are permitted to deduct a percentage of the cost of the part.
A full refund or exchange will be agreed upon once the item(s) has been received and has been inspected to ensure items are in their original packaging (where applicable) and unused.
If the part is returned as faulty and is working upon inspection, postage cost will be deducted from the refund.
All items come with a 1 year HTS warranty. The warranty starts from the date of the purchase. Warranty means HTS will repair or replace the item.
Our returns team will process your refund after we receive and check your items. Please allow 15 days for our team to refund your money.
The refund will be processed to the original payment method used to place the order.
For any queries, email us at returns@heatingtradesupplies.com or call  +44 01912633708.”

DELIVERY
We will use couriers to deliver your products in accordance with the availability shown on the website unless there is an Event Outside Our Control (information below). For products shown as in-stock and ordered before the cut-off time shown, they will be dispatched on the same day. If for whatever reason we cannot source items or not able to supply a certain product even if it is shown as in stock, then we will advise you of this by email or telephone as soon as possible.

Delivery will be completed when we deliver the products to the address you have given to us.

The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.

We do our best to integrate with couriers but sometimes we need to charge an additional fee for specific conditions like specific addresses or item sizes. We will contact you in these cases and might ask for additional delivery fees after you have placed the order. 

Some items are collection only products, for example boilers. You won’t see any delivery option for these products at the checkout. Please contact us if you have any questions about these products. 

PRICE OF PRODUCTS AND DELIVERY CHARGES
The prices of the products will be as quoted on our website from time to time. We use our best efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However, please see Mistakes in Prices section below for what happens in this event we discover an error in the price of the products.
Prices for our products may change from time to time, but changes will not affect any order which we have already confirmed to you.
The price of a products includes VAT (where applicable) which will display separately at the checkout at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
The price of products does not include delivery charges. Our delivery charges are as quoted on our website from time to time. To check relevant delivery charges, please refer to the delivery information section of the website.

MISTAKE IN PRICES
Our Site contains many products. It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that if a pricing error occurs (which is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing), we do not have to provide the products to you at the incorrect price.

HOW TO PAY
You can only pay for products via Paypal or using a debit card or credit card. The list of cards that are accepted is clearly shown as part of the checkout process on the site.
Payment for the products and all applicable delivery charges is taken in advance unless otherwise stated.

EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control(including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport).
If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

GAS SAFE
Only use a Gas Safe registered engineer to fit, fix or service any products purchased (where relevant) or gas appliances you own. You can check if an engineer is registered here www.gassaferegister.co.uk
Always check your engineer’s Gas Safe Register ID card.
Get your gas appliances regularly serviced and safety checked every year.
The poisonous gas carbon monoxide cannot be seen or smelt. Fit a carbon monoxide alarm to alert you if there is carbon monoxide in your home.

CONTACT US
To contact us, please use the following link: Contact Us .