Delivery Information
Depending on the customer’s choice during checkout the products will be delivered by couriers. We offer same day dispatch for all orders until 3.00 PM.
We are able to send parcels for Saturday delivery. Please contact us if you need the part over the weekend.
Returns Policy
Customers need to contact National Boiler Spares and get consent prior to returning any product.Returns must be made within 30 days from delivery date.
Refunds for returns will be subject to 20% restocking fee at all times. This is to cover shipping and administration fees.The parts must be returned in original condition and packaging any labels so that the return item is fit for resale.
We always try to help our customers but when a product is returned later than the allowed period or packaging being opened or being damaged, after examining condition of returned items, we may refuse to replace the part or fully refund for it.
New & Refurbished Parts
We pride ourselves on the quality of our new and refurbished parts which come with a 12 months replacement warranty. Your receipt will be the proof of warranty and please keep them somewhere safe.
Cancellations
Any cancellations prior to dispatch by National Boiler Spares or the customer will be accepted and full refund will be issued. For cancellation of any orders after the item(s) being dispatched, returns policy conditions apply.