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    Delivery Information

    Depending on the customer’s choice during checkout the products will be delivered by couriers. We offer same day dispatch for all orders until 3.00 PM.

    We are able to send parcels for Saturday delivery. Please contact us if you need the part over the weekend.

    UK Deliveries

    Please keep in mind that the prices for certain locations, including Isle of Man, Scilly Islands, Isle of Wight, Scottish Isles, Scottish Highlands and Northern Ireland differ from £15.00 to £25.00 and sent via courier service. The cost will be calculated depending of the delivery address.

    EU Deliveries

    Your parcel will be sent with DPD Local and tracking information will be sent on request.

    Rest of the World

    Depending on your location, your parcel may be tracked to your door or can only be tracked until it has left the UK. We do not take any responsibility after the parcel has left the UK in these instances.

    Customer Service Photo

    Returns Policy

    Customers need to contact National Boiler Spares and get consent prior to returning any product.Returns must be made within 30 days from delivery date.

    Refunds for returns will be subject to 20% restocking fee at all times. This is to cover shipping and administration fees.The parts must be returned in original condition and packaging any labels so that the return item is fit for resale.

    We always try to help our customers but when a product is returned later than the allowed period or packaging being opened or being damaged, after examining condition of returned items, we may refuse to replace the part or fully refund for it.

    New & Refurbished Parts

    We pride ourselves on the quality of our new and refurbished parts which come with a 12 months replacement warranty. Your receipt will be the proof of warranty and please keep them somewhere safe.


    Any cancellations prior to dispatch by National Boiler Spares or the customer will be accepted and full refund will be issued. For cancellation of any orders after the item(s) being dispatched, returns policy conditions apply.

    Contact Details for Returns and Cancellations


    Customer Services National Boiler Spares
    Tyne View Terrace
    NE28 6SG
    Great Britain