Description
COLLECTION ADDRESS National Boiler Parts Tyne View Terrace Wallsend Tyne and Wear NE28 6SG United Kingdom DELIVERY Items purchased with Express Delivery will be dispatched same day via courier to arrive next working day. All items purchased before 2.30 PM Monday – Friday are dispatched same day. Although we do not guarantee it, most of the time we are able to dispatch until 4.30pm. We offer Special Delivery by 1pm, Saturday and Sunday delivery as well. Items with free delivery will be dispatched same day with Royal Mail 2nd Class standard postage unless opted out for 1st class delivery. Please keep in mind that delivery dates depend on Royal Mail and not us.If for any reason we are unable to dispatch the item, we will contact you straight away. If you would like to collect any item, then please contact us prior to arrange an appropriate time. We recommend all gas spare parts should be fitted by a qualified Gas Safe Registered engineer. RETURNS POLICY Returns must be made within 30 days as per Ebay policy. Important: Please include a copy of the receipt and a brief note of reason for return inside the package along with your contact details. We offer delivery to UK, EU and when possible, rest of the world. MORCO FEB24ED & FEB24E DHW PLATE HEAT EXCHANGER (14 PL) MCB2160This part fits following boilers:MORCO FEB24EDMORCO FEB24E PROUD HOLDER OF ISO 9001:2015 CERTIFICATION We are happy to announce that we hold ISO 9001:2015 standards certification. OPENING TIMES Monday: 8.30am to 5.00pm Tuesday: 8.30am to 5.00pm Wednesday: 8.30am to 5.00pm Thursday: 8.30am to 5.00pm Friday: 8.30am to 5.00pm Saturday: 9.00am to 12.00pm WRONGLY SENT ITEMS We offer a full refund to the customer, please include a copy of the receipt and a brief reason of return inside the package. FAULTY ITEMS We reserve the right to have any alleged faulty items tested by the manufacturer before issuing a full refund or supplying a replacement. The manufacturer may require a qualified gas safe registered engineer’s report before issuing a refund. Please do not tamper with the product otherwise we reserve the right to not replace or refund for the item. WRONGLY PURCHASED ITEMS Wrongly purchased items must be returned in their original packaging and will be subject to a 20% restocking fee (this is to cover Ebay and handling fees). All Returns must be unused and returned with their original packaging. We do not accept any not required / wrongly purchased electrical items back (including printed circuit boards).
All Orders First 30 Days:
You can return or cancel your orders for any reason at any time within 30 days of receipt, after 30 days we reserve the right to charge a restocking fee or to refuse the return.
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Parts must be returned to us in the same condition and packaging as you received them or we are permitted to deduct a percentage of the cost of the part.
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A full refund or exchange will be agreed upon once the item(s) has been received and has been inspected to ensure items are in their original packaging (where applicable) and unused.
If the part is returned as faulty and is working upon inspection, postage cost will be deducted from the refund.
Faulty Items After 30 Days:
All items come with a  1 year HTS warranty. The warranty starts from the date of the purchase. Warranty means HTS will repair or replace the item.
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Refunds:
Our returns team will process your refund after we receive and check your items. Please allow 15 days for our team to refund your money.
The refund will be processed to the original payment method used to place the order.
Contact Us:
Customer Services
National Boiler Spares Ltd
Tyne View Terrace
Wallsend
Tyne and Wear
NE28 6SG
Depending on the customer’s choice during checkout the products will be delivered either by courier service or Royal Mail first class post. Purchases made after 1 pm are not guaranteed to be dispatched the same day, although most of the time we are able to dispatch until 4pm. Royal Mail deliveries usually take from 1-3 days and delivery times depend on them. Please select courier service during checkout if you need the part urgently and this will be a next day delivery.
We send full boilers and delivery charge will be £50.00. Please contact us if you need boilers.
We are able to send parcels for Saturday or Sunday delivery. Please contact us if you need the part over the weekend.
Where do we deliver?
We deliver worldwide with international carriers. If for any reason we are unable to deliver to a specific country, we will contact the customer after the sale.
For UK deliveries:
Please keep in mind that the prices for certain locations, including Isle of Man, Scilly Islands, Isle of Wight, Scottish Isles, Scottish Highlands and Northern Ireland differ from £15.00 to £25.00 and sent via courier service. The cost will be calculated depending of the delivery address.
For EU destinations:
Your parcel will be sent with DPD Local and tracking information will be sent on request.
Rest of the world:
Depending on your location, your parcel may be tracked to your door or can only be tracked until it has left the UK. We do not take any responsibility after the parcel has left the UK in these instances.
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