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Depending on the customer’s choice during checkout the products will be delivered by couriers. We offer same day dispatch for all orders until 3.00 PM.
We are able to send parcels for Saturday delivery. Please contact us if you need the part over the weekend.
Please keep in mind that the prices for certain locations, including Isle of Man, Scilly Islands, Isle of Wight, Scottish Isles, Scottish Highlands and Northern Ireland differ from £15.00 to £25.00 and sent via courier service. The cost will be calculated depending of the delivery address.
Your parcel will be sent with DPD Local and tracking information will be sent on request.
Depending on your location, your parcel may be tracked to your door or can only be tracked until it has left the UK. We do not take any responsibility after the parcel has left the UK in these instances.
Customers need to contact National Boiler Spares and get consent prior to returning any product. Returns must be made within 30 days from delivery date.
Refunds for returns will be subject to a 20% restocking fee at all times to cover shipping and administration fees. Parts must be returned in original condition and packaging.
When a product is returned later than the allowed period, or packaging is opened or damaged, we may refuse to replace the part or fully refund for it after examining the condition.
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We’re proud to have helped over 100,000 low-income households to access high-quality refurbished boiler parts, saving a total of £15 million and significantly reducing the industry’s carbon footprint.
National Boiler Spares is part of
Heating Trade Supplies Group.